Refunds & Exchanges Policy

Refunds

Our products are made to order, which means they are produced specifically for you after your order is placed.

Because our products are made to order, all sales are final. We do not accept returns, exchanges, refunds, or cancellations for:

• Changes of mind
• Incorrect size selection
• Incorrect color or design selection
• Personal preference
• Products that simply do not meet your expectations
• Failure to review the product description or size information before ordering

Please carefully review all product information, including descriptions, sizes, colors, and designs, before placing your order.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or incorrectly fulfilled, you must contact us within 1 day after delivery.

Qualifying issues may include:

• Receiving the wrong product
• Receiving a different size or color than what you ordered
• A manufacturing defect
• Damage that occurred before or during delivery
• Missing items from your order

Please provide your order number and a detailed description of the issue.

We may also require clear photographs of the product, packaging, shipping label, or other reasonable evidence before determining whether a claim qualifies for a remedy.

Claim Verification

Submitting a claim does not automatically qualify an order for a refund, replacement, or exchange.

We will review claims individually and may request additional information or evidence when necessary to verify the reported issue.

We may decline a claim when the information provided does not support the reported defect, damage, or fulfillment error.

We may also refuse or limit remedies for fraudulent, abusive, or repeatedly unsupported claims.

If we determine that a product qualifies for a remedy, we may provide a replacement, exchange, refund, or another appropriate resolution.

Product Condition

If you believe a product is defective or damaged, please do not wash, alter, customize, repair, or otherwise modify the product before contacting us.

Claims may be declined when the reported problem resulted from:

• Improper care
• Misuse
• Alteration or customization
• Washing or cleaning
• Normal wear and tear
• Damage occurring after delivery
• Other actions or conditions occurring after the product was received

This does not apply when the nature of the reported issue reasonably requires normal use to discover the problem.

Returns

Because our products are made to order, we do not generally accept physical returns.

Do not send any product back to us without receiving written authorization first.

If a return is approved, we will provide specific return instructions by email.

Products returned without prior authorization may not be accepted or processed.

If we authorize a return, the product must be returned according to the instructions we provide.

Exchanges

We only provide exchanges for products that we determine are defective, damaged, or incorrectly fulfilled.

Approved exchanges will generally be for the same product, including the same design, color, and size, unless we determine that another resolution is appropriate.

We do not offer exchanges because a customer selected the wrong size, color, design, or product.

Once an approved claim has been resolved through a refund, replacement, exchange, or other agreed remedy, the claim will generally be considered resolved.

Normal Product Variations

Our products are made to order, and minor variations may occur during the manufacturing process.

Minor differences in color, print placement, stitching, texture, or other characteristics do not necessarily constitute a defect.

Colors may also appear somewhat different depending on your monitor, device, browser, or display settings.

Order Cancellations

Because our products are made to order, processing or production may begin shortly after an order is placed.

If you need to request a cancellation, contact us as soon as possible after placing your order.

We cannot guarantee that a cancellation will be possible once processing or production has begun.

Once an order has entered production or has shipped, it generally cannot be canceled.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

We are not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional postage or shipping charges may be required before we resend the order.

Shipping Delays

Shipping and delivery timeframes are estimates and are not guaranteed.

A delay caused by a shipping carrier, weather, holidays, customs, or other circumstances outside our control does not by itself qualify an order for a refund.

We will work with the applicable carrier where appropriate to help resolve shipping issues.

Lost, Stolen, or Misdelivered Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your mailroom or building management, and the applicable shipping carrier.

If you believe your package has been lost in transit, contact us with your order number and tracking information.

We will work with the shipping carrier where appropriate, but we cannot guarantee recovery of packages that are lost, stolen, or misdelivered after shipment.

Best Practices

Before placing an order, please:

• Carefully read the product description
• Review the available size information and size chart
• Confirm your selected size, color, and design
• Verify your shipping address
• Review your order before completing your purchase

We strongly recommend checking your package immediately after delivery.

If your order is damaged, defective, incomplete, or incorrect, contact us within 1 day after delivery.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

If you have been notified that a refund has been issued but do not see it after a reasonable processing period, please contact your bank or payment provider first.

Contact Us

For questions regarding refunds, exchanges, defective or damaged products, incorrect orders, or other order issues, please contact:

The Dharma Store
Email: hello(at)thedharmastore(dot)com

Please include your order number and a detailed description of the issue.

Important

By placing an order with The Dharma Store, you acknowledge that you have reviewed and agreed to our applicable Terms of Service, Shipping Policy, and Refund & Exchange Policy.

All sales are final except for approved remedies for defective, damaged, or incorrectly fulfilled products.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or waived.